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Frequently Asked Questions

How are the products labeled?

Each ball will have a removable pink or blue yarn tied to it.

Cannons have a sticker on the bottom but it is easily removable.

Hockey pucks are only labeled when both colors are ordered and they have a small easily removable sticker

Burnouts are only labeled if both colors are ordered and they will have a small color tab.

Practice cannons will be labeled with a white sticker

What does the pink and blue football come with?

You will receive 1 football and a pack of each color to fill the football once the gender is known!

To receive a ready filled football please select 10 inch pink or blue!

How do I go about a secret order?

Select the secret option when checking out and make a note to seller letting us know when to expect your results. Please have your doctor or friend email tori@poofthereitis.com along with your order number, name being shipped to, and the results!We will be on the lookout for your results and will confirm with you once we get them (If you think your results have been sent but haven't gotten a confirmation from us please reach out.) You will receive a shipped notification and tracking number but don’t worry! We will print your order off and hold it to the side until we receive the secret results! We will then package your order as soon as possible with no color indicators and have it on its way to you!

Secret orders can not be cancelled.

What are the shipping times within the US?

We ship out all products same day if ordered by 2pm eastern Monday-Friday and it depends on which shipping option you choose at checkout. For domestic shipping First class is 2-6 days estimated, priority is 2-4 days estimated and priority express is 1-2 days guaranteed by the post office.

What are the international (Canada included) shipping times?

*It can take quite a bit of time for the shipment to get through Customs. This is not included in estimate. Buyers are responsible for any extra fees from customs*

First class varies by location
Priority is estimated 6-10 business days
Priority express is 3-5 business days

Please note: USPS First-Class International shipments can take up to 8 weeks to be delivered. They don't always take that long, and they are usually delivered before that time, but we kindly ask that you please wait until at least 6 weeks before contacting us.

What if my package is lost, delayed, or damaged by USPS?

Delayed, damaged or lost packages are not our shop's responsibility. We do not have control over your package once it is scanned in by the post office. We make sure our packages are packaged securely in 200lb crush proof boxes. Please make sure your address is correct. We can not be responsible if the package is sent to a wrong address.

In the event that your package is marked return to sender due to an incorrect, no such number, unable to forward address we are not responsible. We can reship the package to a new address provided by the customer at the customer's expense.

Please, contact USPS in regards to stolen, damaged, lost or delayed packages 1-800-275-8777 or contact your local post office directly.

How to clean up confetti?

Our biodegradable confetti is made of tissue paper, it does take a few rain showers for it to dissolve. So we do recommend picking it all up after your party and have found using a yard vacuum, blower on reverse with a bagger or raking into a big pile and placing in bags are the easiest ways to do so!

Can I send a package to a friend or family member as a secret?

Yes! Order secret and leave a note for us on the gender! We will send the package with no color indicators.

Returns

All sales are final, and we do not accept returns. If for some reason the product makes its way back to us, there will be a restocking fee (if the product is intact) and the cost of shipping will not be refunded.